Menards

I enjoy visiting Menard’s every time I come to Indiana. I am from Texas, and this is a great store. However, we had our dog with us on this trip. I was very disappointed to see the sign on the door not welcoming dogs. We did not go in because of this, and it is doubtful that we will visit again, especially since since the Home Depot and Lowe’s welcome pets with open arms.

I purchased a whirlpool gas range. The stove is set up for natural gas and I had to change out all gas burner spuds. One slipped out of socket and the only place it could fall was in a completely sealed side wall. So I have had to take apart most of the stove and I still haven't been able to gain access to see and retrieve that small but vital spud. In doing so I came across 5 different screws that were not secured properly most sticking up and only half way screwed in. Terrible quality control. So I can't use the stove until I can find a way to retrieve the spud. I have spent over 3 hours trying not to damage stove and retrieve this vital part. Tempted to return the damn thing.

Disappointed. Came in looking for a clearance item that few stores have left, Bloomington being one of them. Was pointed in a direction to find it for myself by female hardware team member, and when I couldn't find it there I wandered various places I thought it could be, and after 15 minutes of wandering the hardware aisles without a single team member asking if they could help, broke down and asked another team member and got pointed toward the same endcap the first one pointed to. Was going to buy a few things today but only purchased one item because I was dejected by the lack of help.

Went to the bargain area for garage doors, that were not listed on Ray's list btw. I found 2- 10x10 commercial doors that were returned, partly assembled (still). If the doors weren't damaged when they were returned, they were definitely handled afterwards like scrap doors. Either way they were stacked haphazardly, as one might handle garbage. Both of the hardware boxes were opened and picked-through . I shop Ray's list to save Menards from having to scrap (throw away) otherwise salvageable doors. According to the building materials manager , Mary, who could not answer a single question about the doors without consorting with the other assistants, went in to supposedly talk to the general manager (secretly, denying my participation), came back and quoted a the GM's price was exactly what she and all the assistants quoted. Of which was about 8 times scrap metal price. How very green. Of course they can charge more for doors because of all the alleged supply chain shortages. Mary stated the manufacturer compensates them for throwing good door parts away. That's very green too I suppose, money green.

Worst store pick up experience. One item I ordered online wasn’t available anymore so I was told to talk to customer service. Waited there to be told just pick it up from the back and try to exchange the item later. Then a huge line at pickup. Which is ALL the way in the back of the store. Then I had to still shop for my replacement item and go back to customer service to wait in line for an exchange. The whole point of pickup is convenience and saving time. Pretty sure this wasted way more time, I would have been better off just shopping in store.